Fix — Epicremotedesktop.nychhc

If you encounter a "Site Cannot Be Reached" error or login loop, consider the following:

A: No. Duo is mandatory. You must have your registered mobile device or a landline designated for call-backs. You cannot bypass this.

In alignment with industry best practices and HIPAA regulations, NYCHHC requires Multi-Factor Authentication. This means a password alone is not enough. Users are typically required to have one of the following: epicremotedesktop.nychhc

In the modern healthcare landscape, the ability to access patient records and clinical systems from outside the hospital walls is no longer a luxury—it is a necessity. For the thousands of physicians, nurses, and administrative staff working within the New York City Health + Hospitals (NYCHHC) system, the portal known as serves as a critical digital gateway.

Furthermore, the system now supports —meaning you can plug a barcode scanner or a signature pad into your home computer, and it will work inside the remote session. If you encounter a "Site Cannot Be Reached"

The remote desktop is a "full fat" PC experience. The mobile apps are "skim milk" versions.

A: Yes, but it must be configured. By default, printing is disabled for security. You must contact the NYCHHC Service Desk to have "Client Printer Redirection" enabled for your account. Alternatively, save the document as a PDF to your remote desktop's temporary drive and email it to yourself (though emailing PHI is discouraged). You cannot bypass this

Most users will need Citrix Workspace installed on their device. If you click a link and see an "ICA file" download, you need to install the Citrix Receiver/Workspace app from your app store.

Before diving into the mechanics, it is important to understand why NYCHHC does not simply allow employees to install Epic directly on their personal laptops.

Confirmation of remote access permission is usually sent to your official @nychhc.org email account. Direct Support:

October 2023 | Updated: March 2024 Target Audience: NYCHHC Physicians, Nurses, Residents, and Administrative Staff