If Windows 10 still doesn't see your scanner, try these quick fixes:
Once the download is complete, follow these steps to get your scanner running:
If you downloaded the Network ScanGear tool, you must open the "ScanGear Tool" from your Start menu and enter the IP address of your imageRUNNER 2420 to link it to your PC. Troubleshooting Common Connection Issues
: Navigate to the Canon imageRUNNER 2420 Support Page or the Canon UK Support Page . If Windows 10 still doesn't see your scanner,
: Download only from Canon, install using Windows 8.1 compatibility mode, and keep your iR2420 on a static IP address. You’ll have a fully functional scanner on Windows 10 without spending a dime.
To download the Canon imageRUNNER 2420 scanner and printer drivers for Windows 10, it is best to use official Canon support channels to ensure security and compatibility. The imageRUNNER 2420
Not officially, but the same Windows 10 driver (using Windows 8.1 compatibility mode) works on Windows 11. You’ll have a fully functional scanner on Windows
Use third-party Twain software like Naps2 or VueScan (VueScan has a dedicated Canon iR2420 profile for $39.95 – but the free trial lets you test). Alternatively, change scan settings in Network ScanGear’s properties panel.
Modern drivers optimize data transfer between the scanner and the PC.
If the driver is older, right-click the setup file, go to "Properties," then "Compatibility," and select "Run this program in compatibility mode for Windows 8." Benefits of Keeping Your Drivers Updated Use third-party Twain software like Naps2 or VueScan
The site usually detects Windows 10 automatically. If not, manually select "Windows 10 (64-bit)" or "Windows 10 (32-bit)" from the dropdown menu.
Without this driver, your iR2420 becomes a printer-only device.
Even with the correct driver installed, Windows 10 can be finicky with older hardware. Here are solutions to the most common problems: