Here’s a helpful troubleshooting piece you can use for a blog, support article, or forum post:
Go to support.mspy.com. Do not just say "screen recorder broken." Provide: mspy screen recorder not working
Modern Android versions (12, 13, 14) aggressively kill background processes to save battery. If mSpy is "optimized" or put into "Restricted" mode, the background service that captures screenshots will be paused as soon as the user locks the phone. Here’s a helpful troubleshooting piece you can use
Target apps change constantly. If the target user updates Instagram, Snapchat, or WhatsApp, mSpy’s screen recorder logic may temporarily break. Additionally, if mSpy itself is an outdated version (e.g., v3.x vs the latest v4.x), the screen capture module may be incompatible with the target OS. v3.x vs the latest v4.x)