Renfe offers compensation based on the type of train and the length of the delay. For tickets purchased or travel occurring as of late 2024 and beyond, the following general thresholds apply to AVE, Avlo, and Long Distance Delay Duration Refund Amount 60 minutes or more 50% of the ticket price 90 minutes or more 100% of the ticket price specifically, the 100% refund threshold is at 90 minutes , while other services like may follow the 60/90 minute standard. Guide to Using the Automatic Menu To access and use the automated compensation menu: Punctuality commitment - Renfe trains
If you discover a delay via the consulta del menu de indemnizaciones automaticas , you are legally entitled to the money even if RENFE never notified you. Renfe offers compensation based on the type of
: Devolución en tu tarjeta o cuenta bancaria. : Devolución en tu tarjeta o cuenta bancaria
: Provides the standard 50% or 100% back to your credit card or bank account. Important Deadlines and Limitations Compromiso de puntualidad Renfe offers compensation based on the type of