: Click "Download and Install ProProctor" from the system check page to save the .dmg file to your Downloads folder.
: Visit the Prometric Candidate Portal to perform a "System Readiness Check". This confirms your camera, microphone, and internet speed meet the minimum standards for a secure exam session. proproctorsetup.dmg
Once the download is complete, follow these steps to install the software: : Click "Download and Install ProProctor" from the
| Issue | Solution | |-------|----------| | “ProProctor is damaged and can’t be opened” | This usually means the app was not fully downloaded or Gatekeeper is blocking it. Delete the app and DMG, re-download, then right-click → Open as in Step 4. | | App opens but screen sharing fails | Re-check Screen Recording permission. If already on, toggle it OFF and back ON. Restart ProProctor. | | Camera/mic not detected on M1/M2 Mac | Close ProProctor → Open Terminal → run sudo killall VDCAssistant (no quotes). Reopen app. | | DMG won’t mount | File may be corrupt. Re-download using Chrome or Safari (Firefox can cause incomplete downloads). | Once the download is complete, follow these steps