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If the device is frozen or password-locked with no access, you cannot back up. Proceed with the hard reset knowing data will be lost.
| Issue | Soft Solution | |-------|----------------| | Unresponsive touch screen | Unplug power → wait 2 min → replug. | | “Fingerprint not recognized” | Re-enroll that employee only (not full reset). | | Admin password lost (but device accessible) | Use backdoor master PIN (some models: 9999 , 1111 , or see manual). | | Time clock drifting | – just update NTP server settings. |
Hard reset permanently erases flash memory. Unless you previously exported via USB, data is unrecoverable. How to Hard Reset MYKI Touch
Even though the lock is reset, your phone "remembers" the old connection. Open your phone’s Bluetooth settings, find the MYKI device name, and select .
Wait for a confirmation reply from the watch, which usually says "factory ok, reset..." If the device is frozen or password-locked with
: Press and hold the side Power button for approximately 15 seconds .
: Tap the Call button. A popup will ask for confirmation; tap Yes to start the process. Important Troubleshooting & Tips Hard Reset MYKI Touch | | “Fingerprint not recognized” | Re-enroll that
A hard reset is irreversible. If possible, back up any user data via the MYKI PC management software before resetting.