If the GSN device is being disposed of (sanitization) or migrated to a non-classified network, a full NVRAM and disk wipe is required.
Do not remove the hard drive or short the CMOS battery. GSN printers have tamper switches that log physical access attempts and can brick the device if anti-tamper seals are broken.
If you are a certified technician and locked out of the GSN portal, you must contact your regional Xerox support desk: North America: 1-800-821-2797 Partner Support: Check the contact information provided in your Xerox Partner Portal 4. Machine-Level Admin Reset
You entered the password, but the device says “Access Denied – Contact System Administrator.” The issue may not be the password. Xerox Gsn Password Reset
Ensure your browser settings have for Xerox domains. Bouncing Pages
Xerox encourages all authorized users to utilize self-support options to clear account locks before escalating the issue to regional help desks. 1. Standard Self-Service Reset
Navigate directly to the Xerox GSN Password Hint Page. If the GSN device is being disposed of
Before attempting a full reset, ensure you aren't missing the obvious. Xerox devices generally ship with default credentials. If the device is new or was never fully configured by IT, these might still work.
Most government agencies require that GSN device passwords be stored in an Enterprise Key Management System (e.g., CyberArk, HashiCorp Vault).
Xerox GSN Password Reset: Complete Self-Service Guide The is a restricted portal designed specifically for Xerox Customer Service employees, technicians, and authorized service partners. Because this private system handles critical technical documentation, service updates, and diagnostic tools, maintaining active and secure credentials is vital. If you are a certified technician and locked
: Ensure cookies are enabled in your browser to access the secure portal.
If your account is currently active or has been placed in a , you can clear your credentials directly via the web portal.