Product Incident Report Ielts Listening Answers [100% EXCLUSIVE]

The product was bought six months prior at the Electric Life City Centre branch . Note that "City Centre" is the specific branch name required.

In this common practice scenario, a customer named Herbert Hewitt calls to report a dangerous malfunction with his appliance. Question No. Sample Answer R242 Price of Product £89.99 Branch Name City Centre Problem Escaping steam Customer Name Herbert Hewitt Customer Address 84 Park Road Postcode B0241 DJ Method of Payment Credit card Expiry Date April 2008 Frequency of Shopping Once a month Analysis of Key Incident Details

| Challenge | Solution | |-----------|----------| | | Practice writing letters and numbers quickly (e.g., M-A-R-I-A F-E-R-N-A-N-D-E-Z ) | | Dates in different formats | Listen for “the 12th of June” → write 12 June (IELTS accepts both 12 June / June 12) | | Distractors (e.g., speaker changes a detail) | Underline key words in the question; wait for final confirmation | | Phone numbers | British English often says “double 7” = 77, “triple 2” = 222 | | Alphanumeric serial numbers | Letters sound similar: B vs. P, M vs. N. Focus on the speaker’s spelling if given | product incident report ielts listening answers

This section establishes the identity of the customer.

“Can I take the product model, please?” Customer: “It’s the MiniMax Kettle… actually, wait, the box says ‘MiniMax Pro’.” Agent: “So that’s MiniMax Pro?” Customer: “Yes, model MP-100.” The product was bought six months prior at

The scare many students, but they are actually a gift. Why? Because the information is delivered slowly and clearly, often with repetition. The speaker knows they are dictating a formal report. Unlike a casual conversation, there is less slang, less speed, and more enunciation.

Would you like a with answers for a product incident report listening task? Question No

"Good morning. I'm going to complete the product incident report for the batch of faulty headphones we received yesterday. First, the incident reference number: please note it's . The product is the SoundCore Wireless model, not the wired version. Batch number? It's printed as SCW-4401 . The date of incident was June 12th – that's the date the customer complained, not our receipt date. Number of units in this batch: 5,000 . Affected units? Only 7 . The root cause was a soldering issue on the left earbud. Immediate action taken was to quarantine the batch . And corrective action going forward is retraining of staff on the assembly line."

A rice cooker that the customer claims "shoots hot steam all over the place" and nearly "scalded his hand". The Customer: Herbert Hewitt

| Question Number | Answer (exact as required) | Notes | | :--- | :--- | :--- | | 21 | IR-7829-K | Note the format: letters, numbers, hyphen. Must be exact. | | 22 | Product name: QuickBoil Pro | Both words capitalized in answer key, but case doesn’t matter. Spelling: "Pro" not "Pro." | | 23 | Batch number: B4-19/06 | Slash and hyphen – must copy exactly. | | 24 | Number of units affected: 1,250 | Comma optional, but no decimal or spaces. | | 25 | Incident date: 23rd March | Write "23 March" (without "rd") on answer sheet. | | 26 | Root cause: thermostat failure | Single word or two words? "Thermostat failure" – both required. |