device (phone app, desktop app, or a different browser), you can Export the Recovery Key or change your password without needing the old one. Browser password managers:
You have two possible outcomes:
This guide explores what to do if you have lost your MEGA recovery key, how to check for existing backups, and the steps to take if you can still access your account. What to Do If You Still Have Access to Your Account mega recovery key lost
: If you park your account but find your key or remember your password within 60 days , you can contact MEGA Support to request to "unpark" and restore your data.
Stop. Let’s do the math.
| Scenario | Outcome | |----------|---------| | Lost recovery key, but know password | – Generate a new key immediately. | | Lost recovery key AND forgot password | Unrecoverable – All data is lost permanently. | | Lost password but have recovery key | Recoverable – Use the key to reset your password. |
If you lose your password, MEGA can’t send it to you (they don’t have it). They can allow you to reset your password—but only if you provide the Recovery Key to re-encrypt your data. device (phone app, desktop app, or a different
The Mega recovery key is a powerful tool for privacy, but with great power comes great responsibility. Losing it while also forgetting your password is the one truly irreversible error on the platform. Treat your recovery key with the same care as a hardware wallet’s seed phrase—because, cryptographically, it is no different.
MEGA Support cannot generate a new recovery key for you. They cannot bypass the recovery key process. This is a feature of security, not a bug. | | Lost recovery key AND forgot password
Without either of these, your data is reduced to indecipherable gibberish—random bits of code that no supercomputer on Earth can decrypt in a human lifetime. There is no "forgot password" button that emails you a link if you haven't set up a recovery key.
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