A: This is a "dead screen" or firmware crash. Perform Method 2 (Hardware Reset) blindly. Even if you can't see the menu, follow the steps (Volume down 3 times, press power) to select wipe data. If that fails, the screen hardware is broken, and you need a repair shop.
Look for Backup & Reset or Privacy . On some TECNO feature phones, it may be under Phone Settings or Advanced Settings . How To Hard Reset TECNO T528
Hard resetting your TECNO T528 is the most effective way to resolve software glitches, remove forgotten passwords, or clear out personal data before selling the device. Since this is a keypad feature phone, the process differs from Android-based TECNO smartphones. A: This is a "dead screen" or firmware crash
If you can still access the phone's interface, you can reset it through the standard settings menu. Unlock the phone (Press the Central button Navigate to and select Restore settings If that fails, the screen hardware is broken,
Confirm by tapping OK or Yes . The phone will reboot and take 2–5 minutes to erase and restore.