If your system has multiple keypads, each DG500 needs a unique address (01-08).

| Problem | Likely Cause | Manual Reference | |---------|--------------|------------------| | Keypad dead, no lights | No power (check panel fuse) | Section 4.2 | | Continuous beeping | Trouble condition (e.g., low battery) | [*][2] to view | | Keypad beeps but no arming | Zone open (not ready) | Check “Ready” LED | | Communication error (keypad not found) | Wrong address or Keybus wiring | Section 4.3 | | Tamper error | Cover loose or switch faulty | Check tamper zone wiring |

Restore power to the unit while holding the short, then remove the short.

The DG500 supports up to 500 users, each assigned a unique 3-digit user ID (ranging from 001 to 500). How to Add a 4-Digit PIN Enter (# for 2s, then 1234). Press 7 . The RH light will stay lit.