Troubleshooting and Resetting the Mercedes-Benz COMAND System
How to Reset Mercedes Infotainment Screen (2011–2019 Models)
A reset does not erase your radio presets or navigation favorites (unless specified). Instead, it forces the operating system to reboot, clearing temporary caches and stopping rogue processes. You should consider a reset if you experience:
Before resetting, try . This resets all control units, including COMAND, and often resolves deeper electrical gremlins a soft reset cannot. However, you may need to reinitialize power windows and steering angle sensor afterward.
The radio or media player stops producing sound or skips.
Quote from MBWorld user “BenzTech23”: “The volume-knob reset saved me from a dealer visit twice. But if your COMAND is stuck in a boot loop, don’t waste time resetting – the mainboard is likely fried.”
A soft reset is essentially a "forced restart." It does delete your personal data but clears temporary glitches and refreshes the software.
If your screen is physically cracked or your battery is completely dead, a reset will not fix the hardware. This guide is for software glitches.
Press and hold the Power button (usually the volume knob/button) for about 10–15 seconds until the screen goes black and the Mercedes logo appears.
Troubleshooting and Resetting the Mercedes-Benz COMAND System
How to Reset Mercedes Infotainment Screen (2011–2019 Models)
A reset does not erase your radio presets or navigation favorites (unless specified). Instead, it forces the operating system to reboot, clearing temporary caches and stopping rogue processes. You should consider a reset if you experience: mercedes comand system reset
Before resetting, try . This resets all control units, including COMAND, and often resolves deeper electrical gremlins a soft reset cannot. However, you may need to reinitialize power windows and steering angle sensor afterward.
The radio or media player stops producing sound or skips. This resets all control units, including COMAND, and
Quote from MBWorld user “BenzTech23”: “The volume-knob reset saved me from a dealer visit twice. But if your COMAND is stuck in a boot loop, don’t waste time resetting – the mainboard is likely fried.”
A soft reset is essentially a "forced restart." It does delete your personal data but clears temporary glitches and refreshes the software. This resets all control units
If your screen is physically cracked or your battery is completely dead, a reset will not fix the hardware. This guide is for software glitches.
Press and hold the Power button (usually the volume knob/button) for about 10–15 seconds until the screen goes black and the Mercedes logo appears.