The most common culprit is an incorrect path or credential set in the configuration file (often named config.ini , tecdoc.ini , or found within the Windows Registry).
Version mismatch between application and data schema.
: Check your connectivity and ensure the recipient endpoint is reachable. If you are a supplier using TecConnect , review your log files for specific communication errors. loading data failed check the configuration file tecdoc
Look for DataURL or APIEndpoint . Ensure it starts with http:// , https:// , file:/// , or a valid drive letter (e.g., C:/ ). Never use backslashes in URLs—only forward slashes or escaped backslashes ( \\ ).
Inside the config file, look for keys like: The most common culprit is an incorrect path
The "Loading data failed, check the configuration file" error in TECDOC can occur due to various reasons, including:
Based on the troubleshooting steps, apply the following solutions to fix the "Loading data failed, check the configuration file" error in TECDOC: If you are a supplier using TecConnect ,
In some versions of TecDoc, temporary log files or corrupted "Trans" files can cause a hang-up during the data-loading phase.
: If using the mobile version or a standalone catalog, ensure you have the latest version (e.g., TecDoc Catalogue 3.1.0 ) installed to avoid bugs with legacy configuration files.
Pause real-time protection (e.g., Windows Defender, McAfee, or Kaspersky) and relaunch the app. If it works, add an exclusion for the .config file and the application .exe .
If you cannot find it, check the application’s shortcut → Properties → “Start in” folder.
