Requires database access (typically postgres or root ).
-- Connect to SDP database (name usually 'service desk') UPDATE UserTable SET LOGIN_ATTEMPT = 0, LOCKED = 0, LAST_LOCKOUT_TIME = NULL WHERE USER_NAME = 'admin';
com.manageengine.sdp.authentication.level = FINE com.manageengine.ldap.level = ALL manageengine servicedesk plus admin account locked
If you are using the ManageEngine ServiceDesk Plus , you are in luck. This edition has a straightforward database query that can unlock accounts directly without requiring a restart of the service.
Execute this query to clear all locked statuses: DELETE FROM AaaAccBadLoginStatus; Requires database access (typically postgres or root )
If the account is unlocked but you still cannot log in (forgotten password), you may need to reset it to the default admin password.
If you are completely locked out of the only admin account, you can reset the password directly in the database: Execute this query to clear all locked statuses:
: If enabled, click the Forgot Password link on the login page. Enter your username and domain to receive a reset link in your primary email.
Beyond the obvious “forgot password,” advanced scenarios include:
Requires database access (typically postgres or root ).
-- Connect to SDP database (name usually 'service desk') UPDATE UserTable SET LOGIN_ATTEMPT = 0, LOCKED = 0, LAST_LOCKOUT_TIME = NULL WHERE USER_NAME = 'admin';
com.manageengine.sdp.authentication.level = FINE com.manageengine.ldap.level = ALL
If you are using the ManageEngine ServiceDesk Plus , you are in luck. This edition has a straightforward database query that can unlock accounts directly without requiring a restart of the service.
Execute this query to clear all locked statuses: DELETE FROM AaaAccBadLoginStatus;
If the account is unlocked but you still cannot log in (forgotten password), you may need to reset it to the default admin password.
If you are completely locked out of the only admin account, you can reset the password directly in the database:
: If enabled, click the Forgot Password link on the login page. Enter your username and domain to receive a reset link in your primary email.
Beyond the obvious “forgot password,” advanced scenarios include: