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Press and hold the Power button for a few seconds to turn off the device completely. Enter Recovery Sequence:
Once the process is finished, select "Reboot system now" using the Power button. Method 2: Using the Settings Menu
If your SAFARICOM Neon Ray Pro is still accessible, you can perform a hard reset through the settings menu. Here's how: How to Hard Reset SAFARICOM Neon Ray Pro
Once the reset is complete, Reboot system now will be highlighted. Press the Power button to restart your phone.
After performing a hard reset on your SAFARICOM Neon Ray Pro: Press and hold the Power button for a
Visit your nearest SAFARICOM shop or contact their customer care at 100 (from a Safaricom line).
This is . It is an anti-theft feature. If you reset the phone without first removing your Google account in Settings, the phone will demand the email and password of the last account used. Solution: Enter the original Google account credentials. If you forgot them, use Google’s account recovery system. Here's how: Once the reset is complete, Reboot
To hard reset your Safaricom Neon Ray Pro , you should use the hardware button combination to enter Recovery Mode
Once the reset is complete, you will need to:
This is the standard "Hard Reset" method used when you cannot access the phone's software.